Description
Come be a part of our dynamic, professional, and friendly work environment at Yardi Romania, a US-based company, a place where you will learn, be challenged, and grow! As a Customer Care Professional, you will:
- Guide prospective tenants through the rental journey using RentCafe platform, Yardi’s apartment listing service,
- Submit maintenance requests for residents through our RentCafe (CallCenterCafé) User Interface,
- Assist residents with submitting their payments,
- Address billing inquiries and utility metering.
All this while offering a superior customer service experience!
Our 24/7 business operations currently offer the following shifts:
- Various afternoon and night shift options
The financial package/income (base salary plus monthly incentive amount) for this position starts at 4,200 RON in-hand per month for the first level of experience. Based on the shift worked and the monthly performance one can get up-to 5,000 RON in-hand per month in the first year of experience.
This position is available in a hybrid regime that implies working from the office at least once a week. Therefore, please take into account that you would need to be located in or near the Cluj-Napoca area.
- Deliver a highly professional customer service experience;
- Maintain a high degree of professionalism, availability, dependability, and flexibility;
- Handle calls, email or chat-based customer inquiries and service requests in an efficient manner;
- Process payments and handle billing inquiries;
- Positively represent our clients’ properties to current and prospective residents;
Requirements
- Excellent written and verbal communication skills in English;
- Show a willingness to develop excellent interaction skills;
- Good at prioritizing tasks in a fast-paced environment;
- Very driven, energetic;
- Sociable, friendly, and professional;
- Fast learners, result-oriented and have a can-do attitude;
- Consistently work to improve customer satisfaction;
- Have the ability to multi-task;
Requirements:
- Availability to work flexible shifts, based on assigned shift (every 4 months),
including nights and weekends - Secondary education (high school) with Baccalaureate Diploma is compulsory
Benefits
- Highly competitive salary;
- Up to $2000 educational reimbursement plan/calendar year;
- Comprehensive private medical and life insurance plan;
- Modern technology, work methods and tools;
- Possibility to participate in various training programs and conferences;
- Forty RON/day meal tickets;
- Frequent internal engagement activities, themed parties & team-buildings.
- Discount plans for fitness centers, restaurants and various service providers.
- Fresh fruit, snacks and coffee in the office;
- Open air terraces, game rooms.